Refund policy

Refunds
At Shiki, we hold ourselves to the highest standards of quality. If you are not satisfied with our matcha, please contact us and we’ll do everything we can to make sure you have the best experience possible.

Please note that due to the nature of the item, all sales are final. We made this choice to ensure the health and safety of each and every one of our supporters.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.